Provided comprehensive technical support for hardware and software issues to staff across departments, diagnosing and resolving problems to maintain smooth daily operations.
Maintained and troubleshot critical network infrastructure (switches, routers, DNS) while administering Linux and Windows systems, ensuring reliable departmental operations.
Standardized endpoint configurations and implemented preventive maintenance schedules for over 50 devices, effectively reducing repeat service calls by approximately 30%.
Documented technical procedures and incident resolutions, collaborating with department teams to coordinate efficient ICT support across the organization.